Delivery & Returns

Contact and Company Information

• Brand: Clodia
• Seller: Taşeli Zeytincilik Tarım İnşaat Danışmanlık Organizasyon Limited Şirketi
• Tax Office: Mut Tax Office
• Tax Number: 8271205037
• MERSIS Number: 0827120503700001
• Business Registration Number: TR-33-K-038587
• Head office address: Palantepe Mahallesi, Palantepe Sokak No:194/1, Mut/Mersin, Türkiye
• Production and business address: Kışlaköy Mahallesi, Kışlaköy Küme Evleri No:132/1, Mut/Mersin, Türkiye
• Phone: +90 530 398 81 33 · +90 530 398 86 33
• Email: taselizeytincilik@gmail.com
• Website: www.clodiaoliveoil.com

Delivery and Shipping Conditions

Orders placed on the Clodia Olive Oil website are prepared after the payment is completed successfully.

• Order preparation time: Orders are normally prepared and handed over to the shipping company within 1–2 business days. Orders placed on weekends and public holidays are processed starting on the next business day. Delivery times may vary during campaigns, the harvest season, busy periods, bad weather or due to the shipping company.
• Shipping company: Our orders are shipped through the Basit Kargo infrastructure that runs our shipping operations, mainly with Sürat Kargo. Depending on the delivery region, shipping volume or operational requirements, an order may also be sent with another contracted shipping company.
• Shipping fee: Shipping is free for orders of 3,000 TL and above. For orders below 3,000 TL, the applicable shipping fee is shown to the customer in the cart and on the payment page before payment is completed. The free shipping threshold may change during campaign periods. The conditions shown on the payment screen on the order date apply.
• Delivery time: After the order is shipped, delivery usually takes 1–5 business days depending on the delivery address. Although the seller is not directly responsible for delays caused by the shipping company, the customer is given the necessary support to resolve the issue. Except in cases of force majeure, the legal delivery period for the sale of goods may in no case exceed 30 days from the date the order reaches the seller.
• Checking the delivery: The customer should check the outside of the package upon delivery. If the package is crushed, opened, leaking, broken or similarly damaged, it is recommended to have the courier prepare a damage report and not to accept the package. For damaged deliveries, please inform us at taselizeytincilik@gmail.com on the same day, with photos of the package and product if possible.

Cancellation, Return and Refund Conditions

• Order cancellation: To cancel an order that has not yet been shipped, customers can email taselizeytincilik@gmail.com or call us at +90 530 398 81 33 / +90 530 398 86 33. If the order has already been shipped, the cancellation request is handled under the withdrawal and return process after delivery.
• Right of withdrawal: The consumer may withdraw from the distance sales agreement within 14 days of receiving the product, without giving any reason and without paying any penalty. It is sufficient to send the withdrawal notice to the seller in writing or via a durable medium before the 14-day period ends. Notices can be sent to taselizeytincilik@gmail.com.
• Return conditions: The product to be returned must be unused, in resalable condition, sent in its original packaging with its protective elements (if any), and include any accompanying parts. For products unsuitable for return for health and hygiene reasons, the statutory exception to the right of withdrawal may apply if the packaging, cap, seal, safety tape or similar protective elements have been opened. This limitation does not remove consumer rights regarding defective, spoiled, incorrect, incomplete or transport-damaged products.
• Sending a return: After the withdrawal notice is sent to the seller, the product must be sent within the legal period to: Taşeli Zeytincilik Tarım İnşaat Danışmanlık Organizasyon Ltd. Şti., Kışlaköy Mahallesi, Kışlaköy Küme Evleri No:132/1, Mut/Mersin, Türkiye, Phone: +90 530 398 81 33. Before sending the return, please contact the seller to obtain the current Sürat Kargo return shipment details or code. No return shipping cost is charged to the customer for withdrawal returns made with the contracted shipping method specified by the seller.
• Refund: After the returned product reaches the seller and is checked for compliance with the return conditions, the refund is initiated within the period set out in the legislation. The refund is made in one payment, in a manner appropriate to the payment method used at purchase, without any additional cost to the customer. Depending on bank processing times, it may take a few business days for the refund to appear on the credit or debit card account.