Distance Sales Agreement

Article 1 – Parties

Article 2 – Subject of the Agreement

The subject of this agreement is to determine the rights and obligations of the parties regarding the sale and delivery of the products ordered electronically by the buyer through the www.clodiaoliveoil.com website.

Article 3 – Product and Payment Information

The type, quantity, essential characteristics, unit price, discounts, delivery costs and total sales price of the ordered products are shown in the order summary and on the payment page.

Product prices shown on the website include 1% VAT. If the tax rate required by law changes, the rate in force applies.

The total price of the order consists of the product price, the shipping fee (if any) and other legal financial obligations.

Article 4 – Formation of the Agreement

Before completing the order, the buyer declares that they have read and accepted the essential characteristics of the product, the total price, the delivery conditions, the pre-information form and this agreement.

The agreement is formed electronically when the buyer confirms the order creating a payment obligation and the payment is completed successfully.

Article 5 – Delivery

Orders are normally prepared and handed over to the shipping company within 1–2 business days.

The product is sent to the delivery address provided by the buyer during the order. The seller is not responsible for delivery problems caused by an incorrect or incomplete address provided by the buyer.

The seller delivers the ordered product within the legal period. If supplying the product becomes impossible, the buyer is informed in writing or via a durable medium, and the amount collected is refunded within the period set out in the legislation.

Article 6 – Right of Withdrawal

The buyer may withdraw from the agreement within 14 days of receiving the product by notifying the seller in writing or via a durable medium.

The withdrawal notice may be sent to taselizeytincilik@gmail.com.

After the withdrawal notice, the buyer is obliged to send the product to the seller or to a person authorized by the seller within the legal period.

Article 7 – Cases Where the Right of Withdrawal Cannot Be Exercised

The exceptions to the right of withdrawal set out in the legislation are reserved. In particular, where the statutory conditions are met, the right of withdrawal cannot be exercised for products that deteriorate quickly or may pass their expiry date, products whose packaging, seal or protective elements have been opened after delivery and which are unsuitable for return for health or hygiene reasons, and products prepared at the buyer's special request.

Consumer rights regarding defective goods are reserved.

Article 8 – Returns and Refunds

The price of a product returned in accordance with the right of withdrawal is refunded within the period and by the method set out in the legislation, in a manner appropriate to the payment method used by the buyer.

Returned products must be complete, unused and in resalable condition. Legal provisions regarding loss of value caused by the buyer using the product without due care are reserved.

Article 9 – Force Majeure

Natural disasters, war, terrorism, epidemics, fire, transport obstructions, infrastructure outages, decisions of public authorities and similar events beyond the reasonable control of the parties are considered force majeure.

If the agreement cannot be performed due to force majeure, the buyer is informed and may exercise their legal rights.

Article 10 – Dispute Resolution

In case of a dispute, the buyer may apply to the Consumer Arbitration Board or the Consumer Court at their place of residence or where the consumer transaction took place, within the monetary limits set by the relevant legislation.

Article 11 – Entry into Force

By confirming the order on the website, the buyer declares that they have read and accepted the pre-information form and the distance sales agreement. A copy of the agreement is sent to the buyer electronically.